1. Introduction
Welcome to Fuego Travel. By accessing and using this website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
2. Company Information
Fuego Travel is an Istanbul-based Destination Management Company (DMC) and travel agency specializing in tailor-made travel experiences, cultural tours, incentive programs, special interest tours, and travel-related services across Turkey.
3. Use of Website
The content of this website is provided for general information purposes only. While we strive to keep all information accurate and updated, Fuego Travel makes no warranties or guarantees regarding the completeness, reliability, or accuracy of the information presented.
Users agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website or servers
- Copy, reproduce, or distribute website content without written permission
- Use the website in any way that may damage its functionality or reputation
4. Booking & Reservation Conditions
All bookings and travel services provided by Fuego Travel are subject to availability and confirmation.
A booking is considered confirmed only after:
- Written confirmation by Fuego Travel
- Receipt of the required deposit or full payment
Prices may vary depending on seasonal changes, currency fluctuations, supplier availability, or government taxes.
5. Payment Terms
Payment conditions will be specified during the booking process or in the travel proposal provided to the client.
Unless otherwise stated:
- Deposits are required to secure reservations
- Full payment must be completed before the travel date
- Failure to complete payment may result in cancellation of services
6. Cancellation & Refund Policy
Cancellation conditions may vary depending on hotels, airlines, transportation companies, guides, or other suppliers involved in the program.
Refunds, when applicable, will be processed according to the cancellation terms communicated at the time of booking.
Fuego Travel reserves the right to apply cancellation fees for confirmed services.
7. Changes to Itineraries
Fuego Travel reserves the right to make necessary changes to itineraries, accommodations, transportation, or other services due to operational requirements, weather conditions, force majeure events, supplier issues, or safety concerns.
In such cases, alternative arrangements of similar standard will be offered whenever possible.
8. Travel Documents & Responsibilities
Clients are responsible for:
- Ensuring passport validity
- Obtaining required visas
- Complying with health and entry regulations
- Carrying all necessary travel documents
Fuego Travel cannot be held responsible for denied boarding, entry refusal, or losses resulting from incomplete or invalid documentation.
9. Liability Disclaimer
Fuego Travel acts as an intermediary between clients and third-party suppliers such as hotels, airlines, transport providers, restaurants, and activity operators.
While we carefully select our partners, we cannot be held liable for:
- Delays or cancellations caused by third parties
- Loss, injury, accident, or damage during travel
- Force majeure events including natural disasters, political unrest, strikes, pandemics, or weather-related disruptions
10. Intellectual Property
All content on this website, including text, logos, visuals, graphics, and design elements, is the property of Fuego Travel unless otherwise stated and may not be used without prior written consent.
11. Privacy
Any personal information shared through this website will be handled in accordance with our Privacy Policy.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.
Any disputes arising from the use of this website or services shall fall under the jurisdiction of the courts of Istanbul, Türkiye.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Fuego Travel
Istanbul, Türkiye
Email: info@fuegotravel.com
Website: www.fuegotravel.com